Shipping & Delivery Policy

Delivery Guarantees

Electrominx offers guaranteed delivery on certain delivery speeds and select products. When guaranteed delivery is available on an order, we will state this on the checkout page, with the associated delivery date and cost.

Electrominx provides a guaranteed delivery date and a delivery attempt isn’t made by this date, they will refund any shipping fees associated with that order.

We are an affiliate store of Amazon.

The “order within” countdown timer provides the window of time in which you must place the order to receive your delivery by the date shown. The delivery day may become unavailable within that timeframe due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is in your order confirmation email provided by Amazon.

Deliveries from Amazon Logistics

Amazon Logistics facilitates deliveries for goods ordered on Amazon. Orders shipped through the Amazon Logistics network will show as shipped with Amazon.

Tip:On-Road Incident Emergency HotlineSafety is Amazon’s top priority. While most deliveries make it to customers without issue, we are ready to support you in the event of an emergency involving a driver handling deliveries for Amazon. If you witness or experience a serious on-road incident involving a delivery driver, pleaseSecure your own safety.Call 911 if police or emergency medical services are needed.Contact us to report the incident to Amazon. Follow the prompts until you have the option to speak with an agent and report your issue over the phone.

Tracking Your Order

You can track your Amazon order in Your Orders. If you need more detailed help with tracking your package, please visit Track Your Package.

Estimated Delivery Windows

You can learn more about Estimated Delivery Windows here.

Delivery Information

If no one is at the address when delivery is attempted, we will leave the package in a secure location. If no secure location is available, or the delivery requires someone to be present, Amazon will send an e-mail to the e-mail address on file. We’ll make three delivery attempts on consecutive days. If the third delivery attempt is unsuccessful your package will be returned to Amazon for a refund.

You may find that the tracking will sometimes show that a package has been delivered, but you haven’t received it. In these instances, check to see if the package was left with a receptionist or neighbor. Deliveries can occur between 6:00 a.m. and 10:00 p.m. local time. To avoid disturbing you, our drivers will knock on the door, ring the doorbell, or directly contact you for delivery only between the hours of 8:00 am – 8:00 pm local time, unless your delivery is scheduled or requires a signature. For scheduled and signature deliveries, our drivers will place a call to the phone number you provided for your order, but will not attempt to deliver the package outside the time frame of 8:00 a.m. to 8:00 p.m. unless they are able to reach you. You can visit Find a Missing Package That Shows As Delivered for more information. If you checked these places, and you still can’t locate your package, please contact us and we’ll be happy to look into it for you.

Access Codes and Delivery Instructions

If the delivery address requires an access code, please provide this code prior to your item shipping via Manage Address Book. Locate the address you want to update and click “Edit” then provide the access code in the field “Security Access Code.” This information will be saved and applied to any future orders you place.

If you’ve already placed your order you can update your access code, request cancellation, or add delivery instructions for that individual order through Your Orders.

Delivery Instructions entered on your Amazon account are only visible to Amazon Drivers. If your package is being delivered a different carrier, please contact them for assistance. See Carrier Contact Information for contact information.

  • Use UPS MyChoice to communicate delivery preferences to UPS drivers.
  • Use FedEx Delivery Manager to communicate delivery preferences to FedEx drivers.
  • Contact your local Post Office to communicate delivery preferences to USPS.

Note: Property managers can provide Amazon delivery and access information for their facilities via the Amazon Secured Delivery Access Tool.

Weekend Delivery Preference

When adding a new address, you can choose whether or not you want to receive deliveries on weekends under the “Optional Delivery Preference” menu. You can update this preference via Manage Address Book.


If you sign up for Shipment Updates via Text, you’ll also receive updates on your phone or other mobile device.

Customer Service

Amazon Customer Service handles all inquiries for deliveries shipped with Amazon.

You can contact us if you need to reschedule a delivery or with any other questions you may have.
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